技术支持工程师 Technical Support Engineer

职位大类：	技术/研发类	职位小类：	开发工程师
经验要求：	三年以上	学历要求：	本科
月薪待遇：	面议	招聘人数：	1
性别要求：	不限	年龄要求：	不限
更新时间：	2015-02-04	有效日期：	长期有效

职位描述

薪资福利: 周末双休带薪年假绩效奖金节日福利专业培训提供班车补充医疗保险定期体检
职位职能:  售前/售后技术支持工程师  技术研发工程师
职位描述:
JOB DESCRIPTION:
As Technical Support, you give support to our Customer Centers by providing technical assistance and implementing solutions for quality problems based on active field follow-up.
You will also manage the pricing of the spare parts

1. Continuously improve the product quality by a proactive and accurate failure reporting follow up.
2. Are the driving force in the technical committee meetings (TCM) by following up and supporting the engineering, manufacturing and suppliers to solve quality problems
3. Analyse warranty claim reports and follow-up critical parts failures
4. Offer timely day to day service support to all the Customer Centers, including release of Service Bulletins
5. Lead the investigation of returned parts
6. Actively participate in the development of new products and give support regarding serviceability during the project phase
7. Give support regarding spare parts and kits to Customer Centers and Distribution Centers
8. Set up and maintain spare part sales prices

Experience requirements
1. Minimum 3 years product design and development experience in machine engineering, preferable in compressor packaging
2. Experience in a service environment is a plus.

Knowledge / Educational requirements
1. University degree or above, major in mechanical engineering or related area.
2. Good command of English and Mandarin (both oral and written)
3. Good Software skills (Lotus Notes, MS Office)
4. Being familiar with oil injection screw compressors is a plus

Personality requirements
1. Good analytical skills
2. Strong interpersonal communication and team work
3. Being able to work independently
4. Customer oriented.
语言要求：	英语 良好