Customer Service Specialist

职位大类：	国内销售	职位小类：	内部跟单/销售支持
经验要求：	二年以上	学历要求：	本科
月薪待遇：	面议	招聘人数：	若干
性别要求：	不限	年龄要求：	不限
更新时间：	2015-02-04	有效日期：	长期有效

职位描述

职位描述:
POSITION OBJECTIVE:
The CRM Specialist will manage the order process in China by handling and supporting sales, marketing for Club Car businesses. They will coordinate the order flow activities across departments and geographical locations in order to ensure we meet our commitments to the customer.

RESPONSIBILITIES:
?	Coordinate among factory, dealers and customers, make sure order entries from customers are correct and shipping time can be accepted by customer
?	Ensure the order entrance to manufacturing, shipping, invoicing as factory confirmed to the customers.
?	Respond to customer inquiries regarding the status of order, respond to any changes, delays or problems in manufacturing or shipments
?	 Accompany with QA department to solve customers’ complaints, try to meet customers’ requirement.
?	Update Monthly shipping ,margin, booking report, collect and summarize customers’ information for further business requirements

QUALIFICATIONS
?	Bachelor’s Degree in Business, Marketing or Finance.
?	At least 2 years’ experience in market or sales analysis & management.
?	Strong track record of project management with complex deliverables that impact business operations
?	Demonstrated ability to work independently and collaboratively with all levels of staff and management
?	Experience in marketing or CRM will be a big plus, detail oriented and be able to work under pressure
?	Excellent management, communication, interpersonal, and presentation skills
?	Ability to effectively respond to dynamically changing work environment and to positively influence business outcomes
?	Openness to work with different languages & cultures
?	Fluency in English and Mandarin